Holiday Delivery Shipping Deadlines for United States. To ensure that your gifts get under the tree, below is a guideline on when knex.com can guarantee delivery of your Holiday Gifts...
Regular Shipping - Order by December 14th, 12:00 am EST
Expedited Shipping - Order by December 14th, 3:30 pm EST
Rush Expedited Shipping - Order December 14th, 3:30 pm EST
Canadian Holiday Delivery Shipping Deadlines - Order by December 12th, 4:30 pm EST
Free shipping on orders of $100 or more apply only to Regular shipping for Parent Savings members and Educator's savings. When selecting Rush or Expedited shipping only a portion of shipping will be deducted.
When ordering items in any of the Parts & Extras categories which includes rods, connectors, panels, wheels & gears, miscellaneous, motors, grab bags, instructions and accessories your order subtotal must be equal to or greater then $5.00 to complete your transaction.
Regular Shipping: Orders will be received in 5-10 business days.
Orders including sets are commonly shipped via UPS. Orders including sets may be delayed if P.O. Box is used in Shipping Address field.
Orders going to Alaska & Hawaii will be shipped via US Mail, unless expedited or rush expedited shipping has been selected.
Canadian orders may be subject to customs delays. Therefore, the standard 5-10 business days for Regular Shipping, Expedited Shipping, and USPS Airmail Parcel cannot be guaranteed.
Please contact us at 1-800-KID-KNEX, Monday - Friday, 8:30am - 5pm, EST if you have any questions or concerns.
Free shipping codes apply only to Regular shipping. If using a free shipping code with Rush or Expedited shipping only a portion of shipping will be deducted.
1)Shipping charges are shown at Checkout and are based on your location and the total weight of your order.
We regret we are unable to accept orders from outside the United States and Canada.
- Your Order will be shipped from our Hatfield, PA location and you should receive your K'NEX item(s), with exception for The K'NEX Custom Designed Building Set, within 7-10 business days.
- Orders shipped to Canada may incur additional custom charges and are the responsibility of the receiver.
- For expedited delivery you may select Expedited (3rd business day) or Rush Expedited (2nd Business Day) delivery at Checkout. Shipping charges will apply at that time. Expedited orders are Not guaranteed to P.O. Boxes, Canada, APO, or AE Addresses.
2) You may order individual parts in any assortment you choose. (Product colors may vary)
3) If you prefer not to place your order through the Web site, please print out your order and mail it in using the option at checkout, or call us at 1-800-543-5639, Monday - Friday, 8:30am - 5:00pm, EST.
** No Purchase Orders will be accepted.
4) Discount or other coupons cannot be used with Mail-in Part Orders.
All Credit Card transactions will be in U.S. Currency Funds.
5) Omitting any of the information on the On-Line or Mail-In Order Form may cause a delay in the delivery of your parts.
6) K'NEX does ask that online ordering be done by an adult 18 years or older and that they have a valid MASTERCARD or VISA Credit Card in their name. We, of course, submit this information to the credit card company, which will use it’s own methods of verifying addresses and identities. Any customer submitting an order who is younger than 18 years of age must have the permission of a parent or guardian.
7) RETURN POLICY:
- K'NEX Industries will only accept returned merchandise with a valid Return Merchandise Authorization (RMA) Number. To Obtain a RMA number call us at 1-800-KID-KNEX.
- All authorized returns will be credited minus shipping charges upon receipt by K'NEX.
- This does not apply to damaged items or incorrect shipments.
- Merchandise must be returned within 30 days from receipt in its original packaging and original unused and resellable condition.
- Customer is responsible for return shipping charges.
NOTE: K'NEX cannot be held responsible for any online orders
submitted by persons under the age of 18 who have not acquired
the permission of a parent or guardian. These orders will become
the responsibility of the parent(s) or guardian(s) that own the
valid credit card used in the transaction.
If you have any questions regarding a purchase, please contact
our Consumer Service Center at 1- 800 - KID - KNEX (1-800-543-5639),
Monday through Friday,
8:30 a.m. to 5:00 p.m. EST
(U.S. and Canada callers only).
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